This is the most common report, and it almost never produces an error message — the symptom is nothing happening. Work down this list:
- WhatsApp isn’t connected. Check Connect for an active WhatsApp connection. Without it, replies are composed and stored against the conversation but never delivered — which looks identical to the agent ignoring the buyer.
- The conversation isn’t active. If it was marked needs human or closed, the agent stands down on purpose. It’s waiting for you, in Clientes.
- The monthly agent allowance is spent. At the cap, buyers get one message saying a person will follow up, the thread routes to you, and you’re notified once. See the limits in the reference.
| Error |
Meaning |
Fix |
503 payments_disabled |
No usable payment credential resolved |
Configure a payment method in Settings → Pagos, or connect Wompi in Connect |
409 order_already_paid |
Shipping change attempted after payment; the shipping amount is frozen once money has moved |
Cancel and re-create, or ship as quoted |
409 illegal_transition |
The order can’t move that way — see the state table |
Check the order’s current state first |
An order stays unpaid though the buyer says they paid. Expected, briefly: Commerce waits for proof, not for a buyer’s word. A card or PSE payment settles when the provider’s webhook arrives. A bank transfer settles when Commerce matches the deposit in your connected Gmail, or when you confirm it on WhatsApp. Cash on delivery settles when the carrier reports the package delivered. If a transfer never confirms, check that Gmail is connected — otherwise every transfer falls back to asking you by hand.
| Error |
Meaning |
409 insufficient_stock |
The order asks for more units than exist. Nothing was reserved and stock is unchanged. |
409 out_of_stock |
The product or variant has no stock at all. |
Stock looks lower than it should. Open, unpaid orders hold their units. A draft, pending_payment, or payment_failed order is still reserving stock, and it releases automatically when the reservation expires — 30 minutes by default. You don’t need to correct stock by hand after an abandoned checkout.
| Error |
Meaning |
Fix |
503 carrier_disabled |
No carrier account available |
Connect Skydropx in Connect |
404 origin_not_set |
No warehouse origin |
Set it in Settings → Bodega |
422 weight_incomplete |
A product in the order has no weight |
Add weight_grams to the product |
422 address_required |
No delivery address on the order |
Capture the buyer’s address first |
422 no_rate_selected |
Buying a label with no rate chosen |
Quote, then select a rate |
409 rate_expired |
The quote is older than the carrier’s 24-hour window |
Re-quote and select again |
409 carrier_insufficient_balance |
The carrier account can’t cover the label |
Top up, or use your own carrier account |
| Error |
Meaning |
422 meta_settings_not_set |
Meta Ads isn’t connected, or no ad account and Page are selected |
422 campaign_image_required |
The campaign has no creative to publish |
openai_not_connected |
Image generation needs an OpenAI connection |
reference_required |
Image generation was asked for without a reference photo |
| Error |
Meaning |
503 chat_disabled |
The operator chat has no model configured |
503 uploads_disabled |
Attachments need Drive; it isn’t wired up |
503 store_unavailable / persistence_disabled |
The database is unreachable — transient; retry |
503 funding_unavailable |
No exchange rate is configured for the wallet’s currency |
| Error |
Meaning |
401 missing_session |
No token and no session cookie |
401 session_invalid |
The session expired — sign in again at account.destesi.io |
401 unknown_bearer_scheme |
The Authorization header isn’t a Destesi token. It will not fall back to your cookie |
401 missing_workspace_header |
A token was sent without X-Destesi-Workspace |
404 on an id you can see elsewhere |
The record belongs to another workspace — check the workspace switcher |
Orders, Customers, Campaigns, and Logistics replace their contents with the setup checklist until your business profile, warehouse, categories, payments, and at least one connection exist. Navigation is never locked, so you can keep exploring — the screen is telling you what to finish, not that something broke. Work through Set up your business.
- Check the order timeline — it records what happened and what triggered it, which usually identifies the step that didn’t run.
- Check Connect for a connection that expired or was revoked upstream; a revoked provider account looks like a silent feature failure.
- Confirm you’re in the right workspace — everything in Commerce is workspace-scoped.
